Privacy Policy

This Privacy Policy for FresaFloTM products and services (“Privacy Policy”) describes how East-West Tech Solutions Oy collects, uses, shares, and stores personal information in relation to the products and services, which you consent to by accessing our Services.

Personal information refers to the information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information.
Privacy Policy also provides information on the obligations that we comply, while the processing of your personal data, and how you may affect the processing results.

We protect your privacy and comply with the general data protection regulation of the European Union (2016/679) as well as other applicable and up-to-date data protection legislation and good data processing practices. This privacy policy will explain how we use the personal data we collect from you, when you use our website.

Topics:
1) What data do we collect?
2) How do we collect your data?
3) How shall we use your data?
4) How do we store your data?
5) Data protection rights
6) Cookies
7) How do we use cookies?
8) How to manage your cookies?
9) Privacy policies of other websites
10) Changes to our privacy policy
11) Contact information

1. What data do we collect?

You directly provide us with most of the data, e.g., as follows:
• Register online or place an order for any of our products or services.
• Participate a customer survey or provide feedback
• Device usage information
• Website usage information

2. How do we collect your data?

a) Information that you provide to us directly
If you create a FresaFloTM account, or place an order for any of our products or services, your company and personal information are stored by us. Your email address may be used to send you news about FresaFloTM-related services, surveys, products or promotions.
• Company information (Company name, address, website, business ID, contact person and related personal identification information)
• Personal identification information (Contact person, email, phone number, password etc.)
• Information on purchased products and services, payments, invoicing, and marketing authorizations and prohibitions

b) Customer survey or feedback
You may also voluntarily respond to a sales/marketing contact, complete a customer survey or provide feedback on any of our message boards, questionnaires or via email.

c) Device usage
If you use a FresaFlo measuring mesh system (or multiple systems), we record configurations of the devices you make through the Application, as well as operating conditions and measuring results.

d) Website usage
We may analyze log file information and other data collected through cookies and other tracking technology, to collect information about your browsing behavior when you visit our Site, including for example, your browser type, domains, page views, IP address, referring/exit pages, information about how you interact with our Site’s webpages. We use session cookies to keep you logged in while you use features of our Site; these disappear after you close your browser. We also use persistent cookies, which stay in your browser and allow us to recognize you when you return to the Site. We use this to remember your information so you will not have to re-enter it, to better understand how you use our website and products and services, to diagnose and fix technology problems, and otherwise enhance our Site, products, and services.

3. How shall we use your data?

We use your data to provide, develop and improve our products and services, including to make assessments and recommendations about products and safety.

We use industry-standard methods to keep your data safe and secure, while it is transmitted between your company, or home network through the Internet to our servers. Depending on your location and type of data, we may process your personal information on servers that are not in your home country. The Company shall anyway be a controller of the information collected in connection with its Products and Services. Our legal basis for processing information is as follows: If European data protection law applies to the processing of your information, we process your information for the purposes described in this Privacy Policy, based on the following legal grounds:

• When we’re providing a product or service, we process your data to provide and support a product or service that you’ve asked for under a contract.
• When we’re pursuing legitimate interests, we process your information applying appropriate safeguards that protect your privacy. This means that we process your information when
­ Offering and improving our products and services
­ Developing new products and features
­ Creating an understanding how people use our products and services
­ Sending to you direct marketing and other communications
­ Protecting against harm to the rights, property and safety of us, our users, and the public
­ Detecting, preventing or otherwise addressing fraud, abuse, security or technical issues with our services
­ Maintaining and improving the integrity of our computing systems, and protecting our users’ data security
­ Enforcing legal claims, including investigation of potential violations of our terms or policies when we’re complying with legal obligations.
• When we have a legal obligation to do so, e.g. if we’re responding to a legal process or an enforceable governmental request.

When we process your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

4. How do we store your data?

Your personal information is collected in databases that are protected by firewalls, passwords and other technical means. The databases and their backups are located in locked premises and the data can be accessed by authorized and confidential persons.

5. Data protection rights

We would like to make sure you are fully aware of all of your data protection rights. You are entitled to the following:

• The right to review: You have the right to request us for copies of your personal data.
• The right to rectify: You have the right to request that us to correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
• The right to erase: You have the right to request that we erase your personal data.
You have the right to request the erasure of data if it is not necessary to process the data. We will process your erasure request, after which we shall either erase the data or state a valid reason why the data cannot be erased. It should be noted that the controller may have a statutory or other right not to delete the requested information. The registrar is obliged to keep the accounting material in accordance with the period (10 years) specified in the Accounting Act 1336/1997 (Chapter 2, Section 10). Therefore, accounting material cannot be deleted before the deadline.
• The right to restrict, or object processing: You have the right to request that we restrict or cease the processing of your personal data.
• The right to data portability: You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you.
• You have the right to stop us from contacting you for marketing purposes or sharing your data with our partner companies.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please do not hesitate to contact us (see item 11).

6. Cookies

We use cookies or similar technologies at our website. Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information, improve the performance of our websites, and make them easier to use. We may use cookies for statistical purposes, such as to compile statistics on the use of the website to better understand your preferences and interests and to improve your user experience.

The information collected by cookies and various tools is the property of the Company registrars and can only be used by the Company. Our partners act as data processors for and on behalf of the Company and do not use the data for their own purposes.

We can disclose information to third parties only with your consent, embedded in marketing cookies. The use of this information is the responsibility of third parties as independent controllers in accordance with their own data protection policies.

We use the following cookies on our website:
• We use Google Analytics to analyze error situations, usage volumes, and traffic to our website.
• Third-party cookies (LinkedIn, Instagram, Facebook) allow us to target the users with up-to-date marketing information. They also provide us with statistics on marketing and target groups. Retention periods for marketing cookies are the responsibility of third parties in accordance with their own privacy policies. Read more about marketing cookies at mentioned websites.

7. How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

• Functionality: We use cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising: We use cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

8. How to manage your cookies?

You can set your browser not to accept cookies, restrict use of cookies or remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. Deleting cookie history does not prevent creation of new cookie information.

9. Privacy policies of other websites

Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should review their privacy policy.

10. Changes to our privacy policy

Please note that this Privacy Policy may change from time to time. We will provide notice of any changes in the Privacy Policy on our website.

11. Contact information

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at info@fresaflo.com.

For more information on Privacy Policy issues, please review https://tietosuoja.fi/en/home.

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